However, I know that a lot of the times, things marketed to gamers are price inflated. (Update: Peeling of the PU leather is now covered under Secretlab's new peel protection guarantee.) Got shipping confirmation on 6/3 and it was shipped on 6/4. I've decided to get the Secretlabs Titan chair but I can't decide between the softweave fabric and the PU leather. A Secretlab chair is an entire experience, where everything from the tiniest design decisions to our industry-leading 5-year Extended Warranty and after-sales support has been deliberately implemented to make … ... the chair starts to peel, they won't repair for you unless it's still under warranty. Lunch with Sumiko: One great idea later, Secretlab CEO Ian Ang has 70% stake in multimillion-dollar business When he was 22, Ian Ang set out to build the perfect chair for gamers. SecretLab chair ordered on May 17th for an estimated ship date of June 19th or earlier. I think your company should eat the cost and lower the fixing cost to $49 considering this is a widespread issue largely due to your product's quality. A 3-year warranty, which is also extendable to 5-years, to cover peeling issues if it … Not to mention SecretLab chair cost nearly $600 in the first place. It's easy to talk about testing and abrasion cycles, but the bigger question is probably how the new PU leather feels in person. Secretlab's 2020 Series of gaming chairs takes what ... compared to the 50,000 cycles it took for standard leather to start peeling. ... From what I've heard, the fabric absolutely does peel, and the warranty is cleverly worded to work around … From what I'm reading the 2020 version has upgraded/stronger PU leather to help prevent against peeling and perspiration. Best gaming chair for 2020: Top chair picks for PC or console gaming. However, SecretLab did recently announce a new “Peel Protection Guarantee” for the 2018 and 2020 series. With a warranty period that’s above the industry standard, you can be assured that your award-winning experience has been made to last. The reviews look good. We tried gaming chairs from DXRacer, Secretlab and more to help you find the size and style that's right for you. Learn more now. $99 to fix peeling issue on older no-warranty SecretLab chair + additional $29 is a lot. Experience the multi-award winning Secretlab chairs, engineered to keep you incredibly comfortable for long hours at work and play. Click here to learn more. Recently, SecretLab Titan/Omega chairs caught my eye and I have been considering them. The warranty only covers mechanical faults though and not wear-and-tear. * Receive a complimentary 2-year extension for a total warranty period of 5 years when you share a picture of your Secretlab chair. I don't sweat that much, but typically do like to sit around in shorts. 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