If you don’t agree with our decision after we stepped in to help resolve an issue between you and a seller, you can appeal by providing new information within 30 days of the case closing. High shipping volumes are causing some delays. Buyer claims item not received, tracking shows delivered. EBAY has become nothing more then SCAMMERS DREAM The honesty and truthfulness of people has gone out the door, this is the reality of online buying. If you have opened the case trough eBay, you have lost $650. If you only have one of these per month, it won't make a difference in your seller level. please assist. If your item hasn't arrived yet it may still be in transit, so the first thing to do is to check the order's shipping information in your Purchase history by tapping the button below. Help a buyer with an item they didn't receive | eBay 560097700708 0b25e552-4de2-4c5f-a74d-0046cdd6c79a:176c47c6c0a 19997 Please allow extra time after the expected delivery date before contacting the seller to let them know that your item hasn't arrived yet. Once the case is closed, the buyer may leave negative feedback. This does not mean that you have to issue a refund. Good ol' "tracking shows delivered but item not received" - my favorite! We also filed an appeal and again it was denied because in their records it shows delivered so we … Re: Item not received- tracking says delivered If your package is placed in a communal lock box and the key to that box is misplaced in one of your neighbor mailbox,then it is up to honesty of your neighbor to either return the package to you,to the apt building front desk or take it home and CELEBRATE! Why would you not pay for your item when you received it even if it is late according to eBay's standards of estimated delivery. Read our article on responding to an item not received case If your item hasn't arrived, you're protected by the eBay Money Back Guarantee and can ask the seller for a refund. It usually takes 3 to 5 business days for a PayPal refund to go through. If a buyer doesn't receive their item, they're entitled to a refund unless you can provide tracking information showing that it was delivered. Use TAB key to navigate results. Check t g e tracking closer to make sure it wasn't delivered to an office enroute. Once you've let the seller know, you can check on the status of your request at any time. If eBay decides that the buyer is being honest about not receiving their item and/or the item in question can not be located or confirmed as delivered, eBay can rule in favor of the buyer. If all she did was post in a regular satchel that has the tracking number and not signature required you should get your money back. The best thing you can do for yourself is to sweep this experience under the rug and move forward. In eBay's opinion, you have done everything you can before the postal service has possession of the package. The package was out for delivery on Sat Nov 18, but then later that day it showed "Unable to deliver item, problem with address." A recent customer contacted me about not receiving an item. Be sure to report the buyer to eBay as well to help future sellers. Tip Unfortunately we had at least 3 reported last week as not receiving their item when it shows it was delivered. We'll make sure you either receive the item you ordered, or get your money back. You'll be able see the item's expected delivery date, and the address it's being sent to. It only means that the case was not resolved by you, the seller, and will … If the buyer is questionable and receives another report in the future, eBay can go back and remove negative feedback if they didn't remove it before. If the tracking shows it was lodged and delivered and it is not delivered then you need to hassle Aust Post. The one absolute way to protect yourself as a seller is to use eBay or PayPal shipping labels. After refunding the buyer, report the buyer to eBay, block them from bidding on your future items, and consider this a $10 investment to ensure you never have to deal with them again. Content is for informational or entertainment purposes only and does not substitute for personal counsel or professional advice in business, financial, legal, or technical matters. a lot of times it's a picking error from the Seller so make sure you check your picking slip and the stock level before accusing the customer. Tracking however shows the item was delivered to the address provided. USPS marking it "delivered" is not in any way proof that the item was delivered because it does not require a signature or even provide the address on the tracking page, and eBay's use of this as proof of delivery is … Find a Missing Package That Shows As Delivered. Add that to the Returns Case. Opening a case with the postal carrier involved. To improve your help experience, please sign in to your account. Read our seller article on, Appeal eBay's decision about a return or missing item for buyers, Let the seller know your item hasn't arrived. I recently bought a bicycle part (not expensive, worth around $10). 3) The item was delivered elsewhere by mistake, like the neighbors for … Once a buyer sends a ‘item not received’ request, sellers have 3 days to respond and resolve the … eBay's final decision is based upon their sole discretion. I DID receive two other items on the same day, that I bought from other ebay sellers. If the seller offers to give you your money back, they have 2 business days to issue your refund. 6pm came and still no package. Your business cannot be the exception to the rule. Go to the PO with all the info you have and even going to Aust Post facebook page and post it in public often gets results. Ebay sides with buyer. Package shows as delivered; have not received item I ordered a brand new Xbox One X for $477.05 including shipping on eBay, shipped by USPS with no signature required and $50 insurance. If you didn't get your item, you're covered under eBay Money Back Guarantee. I sold a DVD on august 3rd. You can choose to either: If the seller hasn't sorted things out after 3 business days, you can ask us for help through the "Item not received" request. Item was delivered a few days later. I had an item not received case opened. The seller will have to prove postage to your address. I recently purchased an item from ebay. #ebay #ebaysupport #ebayhelp #ebayadvice I have been an ebayer since 2003. If the seller has already shipped the item, they won't be able to change the shipping address. If a buyer claims that they have not received their item, but the tracking information states that it was delivered, do not jump to the conclusion that the buyer is lying. Buyers have up to 30 days after the estimated delivery date of an item to report it missing (eBay.com). If that's not the case then another possibility is the carrier erroneously scanned all his packages as delivered as he was leaving to … If the item in question was purchased for less than $10, consider giving the buyer a full refund. Then with the seller, and shipped it on the day the buyer for. Help all eBay sellers realize their potential for maximum sales and best practices sender of parcel!, based on my many experiences with these claims, is to be unbiased buyer can still leave feedback. 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