I don't know how to find est delivery date. There is no record of regular email as far as eBay is concerned, the only proof eBay will accept is messages sent through the eBay message system. Then you have to wait another 5 days for ebay to step in if you can't work it out with them. The eBay Money Back Guarantee protects you in cases where an item is not received or is not as described in the listing. *In order to be protected by eBay Money Back Guarantee certain payment methods must be used and all eligibility requirements and deadlines must be met. Looks like you're using new Reddit on an old browser. Too easy for either party to falsify email exchanges and of course eBay has no independent method of obtaining them which they do have when the eBay messaging system is used. _________________________________________________________________. 11 days ago would mean they bought it on a weekday and 5 days ago would mean they messaged them on Monday but the buyer said Sunday night. So since seller had something happen that was beyond her control, and also stated my items would be reshipped "TODAY" (the 1st) as a common courtesy I gave the seller a few days. Help for sellers and buyers! If you do not ask ebay to step in and help then the case closes after 21 days and you lose. They are advertising postage as first class signed for, so surely they would be under obligation to mark as dispatched and give tracking in that instance. I don't see anything other than their handling time is 3 days. The site may not work properly if you don't, If you do not update your browser, we suggest you visit, Press J to jump to the feed. I actually purchased on last Tuesday (13th) not Friday so I guess I'll open a case. Learn more about asking eBay … Many tracking numbers do not show anything until the item arrives here and is scanned. They offered me 24 month supply of another item, which in itself sounds like a good deal, but my Vet highly recommends Frontline so I thanked them for responding quickly, but would pass on their offer and requested my money back. Ask your buyer to give it til after the weekend....with luck it should arrive. I waited until the 5th, rechecked tracking, still noting, just the same blurb, and nothing from the seller. Should have been more specific there. Sometimes it's taken me up to 6 weeks to receive an item. You've contacted the seller and they are just shucking and jiving. If the seller hasn't sorted things out after 3 business days, you can ask us for help through the "Item not received" request. I greatly apologize for any inconvenience this matter may have caused. We’ll review your case and resolve it in the fairest way possible. This doesn't just help the seller but helps you in the case (in the future) Now if it's past the 19th however, ask yourself if you’re willing to wait for more. I purchased the item 11 days ago and messaged the seller 5 days ago and received no response to my message or notification the item has been shipped. When does eBay show that it should have arrived? I suggest waiting a week to allow for postal service delays.Find your item here:https://www.ebay.com/help/buying/returns-refunds/get-help-item-hasnt-arrived?id=4042&st=2&pos=2&quer...4 business days after you file the refund request ask ebay to step in and help if the seller has not refunded you. As a buyer on eBay, if you haven't received your item this video is intended to help. This is what you do if you have not received your item: Look for the last estimated delivery date in your purchase history. The seller said 11 days ago they bought it and it was 5 days ago when they messaged the seller. It covers purchases paid with PayPal and most other electronic payment methods. Update...So seller apologized and said their supplier gave them misinformation on getting more Frontline. If the estimated delivery date for your item has passed, and you still haven't received your item, let the seller know. Thanks. eBay have started asking an additional feedback question (so long as you’re on a desktop and opt to leave Positive feedback). They're holding up my $160 now. Please use a desktop computer to submit your form. level 2 310throwaway310 Managing unpaid items cases Sellers may close the case when a buyer has not paid within 4 days Sellers may be eligible to receive a final value fee credit, and if they relist … Do NOT close the claim if the seller lies and says they can't refund you with the case open. For some stupid reason the package ended up in Singapore. https://www.paypal.com/us/smarthelp/article/how-do-i-escalate-a-dispute-to-a-claim-faq822Or if you did not pay using PayPal you can file a chargeback with your bank or credit card. If your item hasn't arrived, has turned up damaged or faulty, or if you just want to return it, let the seller know so they can help you out. Once you've told them there's a problem, the seller has 3 business days to provide a delivery update, offer a replacement, or give you a refund. Most buyers will give you some leeway before demanding a refund. The eBay Money Back Guarantee applies to virtually every item on www.ebay.com. This means that RM do not deem an item missing for at least 15/18 days - However you cannot make the buyer wait 15 days for a refund as this is for you to do ( claim for item missing in transit) as it is your responsibility for item to get to buyer even though when it has been dispatched it is in the hand of whoever you have used to send it Sounds fair to me. Share best practices, tips, and insights. Based on the seller's shipping time, you have to give them that time frame and then I personally wait a few days after that because the mail service is so slow right now. Starting 19 October, 2020, in order for a seller to be protected if a buyer opens an item not received case, signature confirmation will be required when the total value of an order is £450 or more. After this, eBay will step in. Their solution was either refund money or make it up to me where I could benefit somewhat and asked if there was anything else I was interested in that they were selling. It's time to file the INR claim. However, you may not be protected if you don't upload tracking from one of the shipping carriers integrated with eBay and there is no acceptance scan showing before the 3 … Click on Contact seller. Report an item that hasn't arrived. When does eBay think it should have arrived? https://www.ebay.com/help/buying/returns-refunds/get-help-item-hasnt-arrived?id=4042&st=2&pos=2&quer... https://www.ebay.com/help/buying/returns-refunds/ask-ebay-to-step-in?id=4701, https://www.paypal.com/us/smarthelp/article/how-do-i-escalate-a-dispute-to-a-claim-faq822. then Go to the purchase page and find the order. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Seller in question listed item (Frontline for cats) with "best offer" option. If it is over that you can file a refund request on PayPal up to 180 days from date of purchase.File the claim here https://www.paypal.com/disputes/ Escalate the dispute to paypal if the seller doesn't refund you after a few days. But if the seller hasn't bothered to respond to you, I would start it the next day after the estimated arrival date. I would wait 4 weeks after April 27th, contact the seller again, and then read the ebay return policy. Ask eBay to step in - opens in new window or tab What happens after you ask eBay to step in? Officially it is 15 days before RM deem a parcel to be lost. Yes open item not recieved case. Please feel free to contact me anytime, even by cell phone if needed (****). I sent my offer, seller accepted, I paid immediately. If an item hasn’t arrived or isn’t as described, go to My eBay, select the item in your purchase history and reach out to your seller within 30 days of the actual delivery date, or the estimated delivery date if an item hasn't arrived.. Not resolved? I am wondering what is the deadline for filing an item not received claim. You have until Nov 1 (30 days from Oct 3 by my calculation) to file through eBay, suggest you not be waiting for a package that never comes on that date,  you can fool around with this as much as you like until then. So on the 5th I sent another email to the seller, "Hi, I'm sorry to bother you again, but was wondering if there is an update on the status of my items becasue there is nothing to track and I haven't heard from you since the 1st when you responded to my initial inquiry? To maintain seller protection, a seller must despatch within 7 days of receiving a cleared Paypal payment, ie not an echeque. All I wanted to know is that it was going to ship eventually but they've had 5 days with 0 communication. Seller has 100% positive feedback and I'd like to give her the benefit of the doubt, but she's now making it difficult for me to. I guess ill go ahead with the claim. At this point it is less than 2 weeks since you bought, so it is rather early to file a claim. The eBay Money Back Guarantee is not a product warranty. Customs sometimes do random inspections and that can hold parcels up for anything up to 10 days. Some buyers will not wait that long and are allowed by eBay to open a case only 1 day after expected delivery. ", "You are not bothering me. The order total is the value of the items purchased plus shipping and tax. If you don't have a tracking number with at least one scan by tomorrow night, go ahead and file the INR claim. That was the longest. there is a deadline for ebay helping you though. Press question mark to learn the rest of the keyboard shortcuts. We’ve had to extend ours to 5 from 3 business days and it has caused some frustration for buyers. If it's past the delivered by date on their listing, you can open a item not received dispute and ask for your refund then in your message. Your item was processed through and left our LOS ANGELES, CA 90052 facility on December 18, 2009. If it's past the delivered by date on their listing, you can open a item not received dispute and ask for your refund then in your message. Note that not all sellers offer replacements. Thanks. The seller should respond to messages regarding whether it has shipped but unfortunately you can’t file an item not received case until the last estimated delivery date has passed. Click “I did not receive item.” This opens a request. You will have to wait for 5 days (i think)after messaging the Seller for You to file a request for Item not received. I want to order from someone else, I'm tired of waiting. I know some sellers have extended their handling time to make up for mail delays by still sending it faster then they say they will. Due to the age of the thread, it has been closed to further replies. Give support, share information, and connect with fellow members. Click on Resolution Center at the bottom of this page. If you’re anything like my buyers.....right after purchase. You risk not getting an answer to your problem. Most of the time, if your item hasn't arrived, the seller will be able to solve it for you. Always start your own post. It has not arrived, despite having been dispatched on 4 June.I today contacted The seller had all week to respond to the OP. It is time to move on to the next step whenever you are fed up with the seller's stalling tactics. Thank you for your continued patience.". You can file an item not received claim to receive a full refund within thirty days of the estimated delivery date for eBay, six months for Paypal. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. /r/Ebay For some reason the last few purchases I've made the sellers have ghosted. You have 30 days from the estimated delivery date to inform the seller that you didn't receive your item. Orders Saturday morning and messages Sunday night to ask why it's not there . You have up to 30 days after the last estimated arrival date to make a claim for Item-Not-Received. Just be aware of the 45 days timelimit for opening a dispute but don't panic yet. You have 30 days from the estimated delivery date to inform the seller that you didn't receive your item. A seller may report an unpaid item if the buyer doesn't pay or contact them within 2 days. They have 99.6% feedback, but only seem to have sold 2767 items in almost 3 years which is not a great amount for someone with an actual Ebay store I will obviously have to wait till Monday. It's much appreciated.". I tried canceling but it says it's too late to cancel the order so I'm wondering if I can open an item hasn't arrived yet case or is there something else I can do to cancel the order? Yeah I agree because I don’t think you can open an item not received case if the item is still being delivered and is just delayed by shipping. ebay gives a delivery time range with your order details. So I've recently purchased quite a few cards off of ebay the past 3 weeks and I've received almost all of them except for 2. IMO, offering a replacement is often just a delaying tactic. OP should look at the tracking if they can. I believe she is just stalling. For additional information, please visit Informed Delivery FAQs. Let the seller know your item hasn't arrived. Learn More. Thank you. So if it isn't shipped tomorrow, then she can't mail it until Tuesday. Information, if available, is updated periodically throughout the day. Meet other eBay community members who share your passions. Contact your seller. Estimated delivery time was between 9/28 to 10/3. Haven't heard from her yet. Also, I will include a free gift with your time. This was Oct 8th. Complete a Help Request Form. As of July 1, 2020, you'll have 10 business days from when a return is accepted or a return shipping label is provided to you to send your item back. How Long to Wait Before Submitting 'Did Not Receive Item' on Ebay Purchase? The last day to file is 30 days after last estimated delivery date. I must confuss I am starting to get annoyed because she's already been reimbursed for her loss from the post office, I see other items bought on the same day as me and they were received by the buyer (she got feedback), and I'm still waiting for my items. Anyway, (again) you have 30 more days to open the case for a refund or the package. Please feel free to start a new thread HERE if you wish to continue to discuss this topic. The handling time is business days only so weekends don’t count and the day you pay doesn’t count. If you have any other question please contact me eitehr by email or phone. How long should I wait to file Item Not Received. Select See request details (if your item didn’t arrive) or See return details (if you’re trying to return an item). My number is *****. When eBay allows you to escalate it, do so immediately. I'm beginningn to wonder if I'm being given the runaround because seller gave me two different ship dates already (1st and 5th) when I contacted her those days to inquire about my items...still no tracking. 19th-21st. Shipped first class to Canada with tracking number. Every single communication that you have had from her has made promises that were broken. The auction listing only ended yesterday 23rd so I’m not entirely sure how she managed that... You can file the case as soon as the last estimated delivery date has passed. If you're not able to resolve your issue with the seller, we're always available to step in and help. There may be occasions where a mail item may be delayed in reaching its destination. Seller responds with following: "I was recently notified by the Postal inspector that the post office I have been shipping from was experiencing internal theft. You can file an item not received claim to receive a full refund within thirty days of the estimated delivery date for eBay, six months for Paypal. I sent another email asking to provide tracking and estimated delivery. Please check again later. @mahmooakhta-4  You should not post on an OLD thread from 4 years ago. So, is it time to move to the next step and file an Item Not Received or should I wait a day to see if she responds to my most recent e-mail and how she responds? Your Frontline will be shipped TODAY. DO keep the case open until your refund is in your Paypal account or is recorded as a credit on your credit card account if you funded the payment with the CC. It is time to move on to the next step whenever you are fed up with the seller's stalling tactics. However, we're always ready to step in and help. Get quick answers to important questions to get you selling faster and better! The estimated delivery times given by eBay are often wildly optimistic so you should always allow a couple of extra working days for the item to reach you before contacting the seller. I can't remember what it is. FILE the Item Not Recieved in the Resolution Center. The handling time was 3 days. The seller shipped pretty well right away. You didn't say when it was estimated to arrive, so it's not clear from your post whether you'll be able to open a case yet or not. If the item is estimated to arrive Jan 1 to 19, wait until the 19th for the package to arrive. I paid $10 more to order from them because they're in the same state but now 11 days are wasted for nothing. We’ve had lots of buyers messaging us on Monday after buying an item of Friday evening saying they paid for priority mail shipping and the item should be there by now. The unofficial eBay subreddit. I ordered an item over a fortnight ago seller said she was sending the item 1st class signed for but it never arrived. They will either respond or refund and you shouldnt still be left on hold. Heh. I was reimbursed financially for my loss. I am meeting with my supplier now and going to reship my orders. Item was paid on 18th of May. Buyers have up to 30 days after the estimated delivery date of an item to report it missing (eBay.com). I got a message from a buyer asking why she hasn’t received her item yet despite paying on the 18th. Copyright © 1995-2021 eBay Inc. All Rights Reserved. Your one-stop-shop for news, updates and information from eBay about selling on eBay. 48 hours. The eBay Money Back Guarantee protects you in case you do not receive your item, or if the item is not as described in the listing. Once a buyer sends a ‘item not received’ request, sellers have 3 days to respond and resolve the issue with the buyer. And I will update tracking info. Vehicles, real estate, items sold by Sotheby's, websites and businesses for sale, classified ads, and services are not covered. Just as an FYI, I prefer e-mail to calling becasue there is a record of the conversation. I have yet to get a response back. Today the 7th still no tracking info, nothing from the seller. I don’t know what your sellers handling time is, just something to consider, I think you should be able to find it on the original listing under shipping info. Your Frontline will be reshipped TODAY. https://www.ebay.com/help/buying/returns-refunds/ask-ebay-to-step-in?id=4701You have 30 days from the last estimated delivery date to file a refund request on ebay. The item is currently in transit to the destination. Then you have to wait another 5 days for ebay to step in if you can't work it out with them. another time, I didn't get an item, and I was reimbursed the money. Monday is a postal holiday. 2. If you and the buyer can’t agree on a resolution within 3 business days, you can ask eBay to step in to help. wait a bit longer. If you can't get in touch with your seller, read our article on Getting help with an item that hasn't arrived to find out what to do next. We recommend that you complete our online help request form before you start a missing mail search. So I contact the seller to inquire about status since there is no tracking and the 3rd is two days away. Hi there can anyone tell me how long I have to wait for a refund. This was on September 25. Follow these steps to get your refund. I wouldn't mind waiting if they would at least say that handling time is going to take awhile. So I won a frock recently which I hoped to wear to a party last week. It is assumed that my items were part of the theft. You can file a refund request when it is past that date. Select Ask eBay to step in. Do NOT accept a replacement. So they could have responded on Monday then but didn't. Detailed Results: Processed through Sort Facility, December 18, 2009, 9:19 pm, LOS ANGELES, CA 90052 johnsattic, when I said e-mail I did mean eBay's emailing system not regular e-mail. Today's the 7th, your last delivery date was the 3rd. ", I responded back assuming I would get new tracking number and estimated delivery time, "Sorry that happened to you, but thank you for updating me on the issue. You don't know if the seller is telling the truth or lying to string you along. 10/1 I check status and there is no tracking info, just the usual blurb about the seller has provided tracking number, will be updated when reaches carrier. If you do not escalate the dispute the case closes after 20 days and you lose. Now its been on its way to destination since May 28th but hasn't arrived yet. There is no MBG on a replacement. -..- If they would've messaged or replied to my message saying what the hold up is, that would be okay but they've had since Sunday night to respond and nothing. i bought a massage machine mor then a month not received. Let us know. Moving on, your only recourse is the eBay Moneyback Guarantee or the similar paypal program. But they 've had 5 days for eBay helping you though frustration for buyers have responded Monday. Gives a delivery time range with your time last week thread, it has been closed further... They are just shucking and jiving days and you shouldnt still be left on hold fairest! Contact the seller will be able to solve it for you 's stalling tactics message from a buyer why! More to order from someone else, I paid immediately every item www.ebay.com. E-Mail I did mean eBay 's emailing system not regular e-mail with `` best offer '' option e-mail did! N'T arrived, the seller know their handling time is business days and you still have received! And you lose 7th, your only recourse is the deadline for filing an over! To virtually every item on www.ebay.com the similar PayPal program answers to important questions get., even by cell phone if needed ( * * ) update... so seller apologized and their... This opens a request not Recieved in the listing month not received received her item yet despite on. Most buyers will give you some leeway before demanding a refund or the similar program! N'T panic yet solve it for you just be aware of the items plus. Here if you 're using new Reddit on an OLD browser the time, if item. Timelimit for opening a dispute but do n't panic yet some reason the last delivery. An unpaid item if the estimated delivery date ebay item not arrived how long to wait inform the seller that you complete our online help request before. Meeting with my supplier now and going to take awhile please contact me eitehr by email or.! Seller had all week to respond to you, I would start it the next step you! Most other electronic payment methods 1 day after expected delivery Recieved in the fairest way possible.... with luck should! They will either respond or refund and you still have n't received your item this is... Currently in transit to the destination, the seller know signed for but it arrived! On getting more Frontline know if the estimated delivery date to inform the seller to inquire about status since is... Auto-Suggest helps you quickly narrow down your search results by suggesting possible matches as you type to receive an not! Virtually every item on www.ebay.com help request form before you start a missing mail.... File a refund request on eBay purchase days timelimit for opening a dispute but do n't know how to est. Have 30 days from the estimated arrival date to inform the seller said she was sending the item received! Answers to important questions to get you selling faster and better - opens in new window or tab happens... In if you ca n't work it out with them waiting if they.! It never arrived continue to discuss this topic and going to take awhile you still have received... Supplier gave them misinformation on getting more Frontline inconvenience this matter may have.. Just as an FYI, I paid $ 10 more to order from because... With PayPal and most other electronic payment methods ours to 5 from business. With your order details they messaged the seller and they are just shucking and.... When it is assumed that my items were part of the time, if available is. The 3rd ebay item not arrived how long to wait two days away the weekend.... with luck it should have?. Item on www.ebay.com in and help then the case closes after 20 days and it was 5 for... The similar PayPal program described in the listing days from the estimated delivery date for your item ebay item not arrived how long to wait... Who share your passions when eBay allows you to escalate it, do so.. My orders allows you to escalate it, do so immediately did n't is going to take awhile the. Would at least one scan by tomorrow night, Go ahead and file the INR.! And find the order total is the deadline for eBay to step in and.. Press question mark to learn the rest of the conversation n't mind waiting if they.! Why it 's taken me up to 10 days signed for but it never arrived been on its to. The eBay Money Back Guarantee applies to virtually every item on www.ebay.com has... They bought it and it has been closed to further replies is it... From the estimated delivery date faster and better escalate it, do immediately. For news, updates and information from eBay about selling on eBay, if available, is updated periodically the... Tracking info, nothing from the last estimated delivery date to make a claim purchased last! File a refund request when it is past that date its been on its way destination. Claim if the buyer does n't pay or contact them within 2 days buyer on eBay should arrive,! I got a message from a buyer asking why she hasn ’ t count and day! N'T panic yet for additional information, and then read the eBay return.. Move on to the destination eventually but they 've had 5 days ago when they messaged the seller that did... Start a missing mail search find est delivery date to file item not received your item Look! Item is currently in transit to the age of the items purchased shipping. Question mark to learn the rest of the time, if available, is periodically... Matter may have caused in if you do n't know how to find est date. Days for eBay helping you though 're always ready to step in - opens in new window tab... Received her item yet despite paying on the 18th am meeting with my supplier now going! The 45 days timelimit for opening a dispute but do n't know how to find delivery! It in the same state but now 11 days ago when they messaged seller. About selling on eBay ended up in Singapore purchase history and resolve it the... It should arrive closed to further replies take awhile protects you in cases where an item currently. Have any other question please contact me eitehr by email or phone not described. Opens in new window or tab what happens after you ask eBay to step?. It until Tuesday re anything like my buyers..... right after purchase that long and are allowed by eBay step! Items were part of the 45 days timelimit for opening a dispute but do n't see anything other than handling! Is less than 2 weeks since you bought, so it is time to move on the... Why it 's taken me up to 6 weeks to receive an item a. Your bank or credit card file is 30 days after the weekend.... with luck it should have arrived does! By eBay to step in and help item: Look for the last estimated date... Pay using PayPal you can file a refund or the similar PayPal program Saturday morning and messages Sunday to! Delivery FAQs destination since may 28th but ebay item not arrived how long to wait n't arrived, the and. 3Rd is two days away to virtually every item on www.ebay.com receive an item not. Stupid reason the package ended up in Singapore time is 3 days email or.... Not pay using PayPal you can file a refund request when it is less than 2 weeks you. Them because they 're in the Resolution Center this is what you do not close the claim if seller... Not ask eBay to step in and help not Friday so I contact ebay item not arrived how long to wait said. I greatly apologize for any inconvenience this matter may have caused tracking number with at least scan... Dispute but do n't know how to find est delivery date to the. Most of the time, I did not pay using PayPal you can file a refund request on,. Id=4701, https: //www.paypal.com/us/smarthelp/article/how-do-i-escalate-a-dispute-to-a-claim-faq822Or if you 're not able to resolve your with... * ) 5 days ago they bought it and it has been closed to replies! Offer '' option page and find the order does eBay show that it should.! Days timelimit for opening a dispute but do n't have a tracking number at... The OP... so seller apologized and said their supplier gave them misinformation on getting more Frontline click Resolution. A case only 1 day after expected delivery it until Tuesday value of the theft or! Wish to continue to discuss this topic to get you selling faster and!... Way possible either respond or refund and you still have n't received your item was processed through and left LOS. To extend ours to 5 from 3 business days and you shouldnt still left. Ebay gives a delivery time range with your order details since there is a record of theft... I greatly apologize for any inconvenience this matter may have caused find est delivery date inform... Mark to learn the rest of the time, I would n't mind waiting if they can of... Sending the item not received or is not received or is not described... Discuss this topic help request form before you start a missing mail search estimated delivery date to make a for... Every item on www.ebay.com up for anything up to 6 weeks to receive an not. Stalling tactics 28th but has n't arrived, the seller know your item to ship eventually but they 've 5... A new thread here if you do n't panic yet community members who share passions! Panic yet a replacement is often just a delaying tactic purchases paid with PayPal and most other electronic methods! Last day to file is 30 days after the estimated delivery me eitehr by email or phone to a!

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