I haven't heard of any success stories around the Syracuse area... they closed the lens making facilities locally... and they should close the rest of their operation as well, I believe Wal-Mart would be a better choice even if price is more which I don't think it is, Gain trust and grow your business with customer reviews. The same I received the brand new glasses, the left side glass popped out, and the screw on the left frame came off, proving worthless and very poor workmanship. But in my quest to find the best prescription eyeglass – my definition, designer frames and stylish for the cheapest price – I came across some shocking information. I was just there today and had such amazing service! Visionworks used to be a reasonable alternative to high priced glasses for those of us who are not fortunate enough to have employers that provide vision health care. I was treated so kindly and they fixed my problem within minutes! This company unilaterally cancelled our three eye appointments for our family. Took my business elsewhere and got better customer service and an appt the next day for eye exam and new glasses. Optomap is also an absolutely AMAZING technology in what it can image. The staff is friendly and helpful. Visionworks is a leading provider of eye care services with more than 140 locations in the United States-in Atlanta, Baltimore, Chicago, Colorado, the Carolina's, Pennsylvania, and West Virginia. The doctor was amazing very thorough. The manager of Boynton Beach location, Robert, was phenomenal. Since you are a diabetic you should be getting a dilated retinal examination by an eye doctor (optometrist or ophthalmologist in the US) at least every year if not more frequently depending on level of blood sugar control, any problems detected on exam etc. Because they keep selling the OptoMap as better because it can see 200 degrees where dilated can only see 15 degrees.... Also just had sinus surgery....could my "crappy" vision be caused by that as well? Finding the perfect pair of lenses to match your style and lifestyle is the other half. In fact, with EyeMed, there is a good chance you’ll only be responsible for only a small copay for your eye exam. Great people, amazing staff and amazing managers. This company is so bad, as we were in their store the apparent manager while telling us that "we should have called to reconfirm" ---had the balls to tell us that she. Retinal Photography never can replace a dilated exam. Are there other similar companies to visionworks that are less expensive or better? Learn how to stay safe during COVID-19 in our new guide: No. Visionworks makes it easy to shop for eyeglasses for women, and men's eyeglasses, online. Optomap claims to have a 200 degree field of view in one snapshot, which is awesome! We’re in this together! Now ups is investigating but visionworks says they will not replace them if they say its delivered. Get 50% Off a Second Pair of Glasses for Vision Insurance at Visionworks Blow out sales at Visionworks always makes customers save more everyday. I'll share my eyeglass hunting experience, with detailed price and lens information, in this article. I'd give them a zero rating if allowed. Press question mark to learn the rest of the keyboard shortcuts. Not rescheduled, no answers. Visionworks ranks 105th among Eyeglasses sites. Tried numerous times calling the visionworks Jennifer dr Annapolis TO NO ANSWER AFTER 15+RINGS. The left glass piece came off while walking the same day I received the new glasses. They have specials going on now and probably will again and they are terrific. I dont agree with this ethically. We drove an hour to our appointment today only to find the store closed with a sign saying they would re-open 11 Jan. I also have type 2 sugar issues.. When I arrived I was told at the door I needed an appt. Terrible experience manger was rude I give them one star out five. *"List Price" are the non-discounted prices at which we offer the frames and lenses in our stores or on visionworks.com; however, we may not have sold the frames and lenses at … OptoMap is just retinal photography. Compare Visionworks and Americas Best Contacts Eyeglasses pros and cons using consumer ratings with latest reviews. Tried using their chatline... once again, no one was there. I have been having eye issues in the past few months "zoned out" feeling in eyes eye strain behind eye more floaters than normal having focus issues. For the uninitiated, buying glasses can be an eye-opening (and wallet-opening) experience. Stay safe with our COVID-19 guide. Billerica MA Store, Told my 10 min late for appt was UNACCEPTABLE. If you don't get satisfaction from the store manger you are out of luck. Dark text on white background/computer monitor. I wouldn't order another pair at this shop. Schedule an eye exam at a location near you. The manager's excuse, rather than an apology, was to claim that "all appointments" were cancelled due to COVD (even though ours was in September and they were seeing patients) and that it was our fault that we should have called to reconfirm the appointment---even though they sent each family member a reminder text. My glasses were broken so I went back in. Even though you may think of it as a low price leader, Wa… visionworks.com has a Simple and the most efficient navigation system. I paid for glasses I never recieved and visionworks doesn't take responsibility. When we dilate the pupils, depending on the lens we use to look inside the eyes, we can only see about 30 degrees at a time, but can cover the entire retina. Sent an email expressing my concerns. They offered to squeeze me into the full booked schedule, but no guarantee the wait time. Collection page for Frames is loaded. I don't know. They are certainly not the only players in the game, and I will no longer patronize them. I'd give them a zero rating if allowed. before I was allowed past the barrier. Had my eye exam thru vision works. I needed both corrections, near and distant. But it does NOT REPLACE DILATION. Then tell me I can't do anything for another 3 months with their availability. So i'm wondering is the visionworks optomap ultra-wide digital retinal imaging system worth the extra money? I received a text message to confirm my appointment two weeks before the appointment date. Very inefficient service. No one would pick up the phone when called for service. Visionworks also sells contact lenses online at visionworkscontacts.com. YOU LOST ME AS WELL AS MY FAMILY AS CUSTOMERS! Frames and lenses As with other vision insurances, you will have copays ranging from $0 – $25 for single vision lenses. I cannot believe this company is still doing business and that they call themselves eye care professionals... nothing professional about this company at all. Not much but visionworks lost me as a customer. Calling customer service is a wast of time. No compassion, no discussion, just I must have one of those masks, which I don't carry. Unlike the Sharky "Sales Team" at LC's; the employee's here are very nice, professional, and honest. Period. I have seen plenty of optomaps COMPLETELY MISS small diabetic changes in the posterior pole (central part of the retina) where traditional retinal cameras and of course dilation pick them up. Tried using their chatline... once again, no one was there. Cookies help us deliver our Services. Learn how to stay safe during COVID-19 in our new guide: Backed by the National Science Foundation, Very prompt in receiving the money, but very poor in, DO NOT trust their scheduling system@ Kentlands MD, Unhappy with Visonwork and their customer service, Awful customer service... really none at all, Learn that there are more than one kind of face shield. $45 wasted for a scam "visit". I was appalled and before booking the glasses I asked to verify the newly prescribed correction on adjustable test glasses to make sure the suggested correction was effective. If you do not have vision insurance, Visionworks offers special discounts for those without insurance. Consumers complaining about Visionworks most frequently mention eye exam and customer service problems. Also, the person who was late did not seem well, with a troubling congestive cough. When it comes to finding the perfect eyeglasses or sunglasses, choosing the frame is only half of the equation. Find an Eye Doctor Near Me The American Optometric Association (AOA) recommends that most people get their eyes checked every one to two years depending on age and health. UPS marked the package as delivered however my cameras never picked up a delivery. Almost three weeks to get an appointment, you expect an expedite turnover... an hour and 20 minutes for a partial eye exam! If you have type 2 diabetes you need to be dilated every year. Would go back anytime and every time. I didn't even buy my glasses from there and they were willing to adjust them. Had to leave since I could not wait around. We of course showed up to find out that the appointments were cancelled. Don't be fooled. Compare Visionworks and Eyeglass World pros and cons using consumer ratings with latest reviews. I showed up for my appointment ten minutes prior just to find out it was canceled. I had to call again for service. VisionWorks Eyeglasses - Good deal for seniors. Visionworks is not allowing this offer to be combined with any other type of promotion. Purchasing eyeglasses from discount retailers is another way to save. Shapes can include square, round, oval, cat eye and more, while styles go … Thanks so much for your fast and friendly service:-), Hi. The doctor updated my prescription and they shipped the old one. I called them every week for 2 Months someone I always saying we will order them and call me back when the contacts are here. Free shipping & returns on all online orders + 40% off Learn More. In that time his warranty ran out while wearing broken glasses. I booked two appointments online on 7/20/2020 one at 4:30 and the other at 4:45 and The associate called me stated we can not have the appointments like that so I said keep the 4:30 and can we book another appointment before the 7/31/2020 then he asked me what insurance I have and I told him and he said that they do not take that insurance and I would have to pay out of pocket. If you are uninsured, their eye exams are between $60 and $100, depending on where you live. Eyeglasses cost an average of around $150, but to shop there you have to pay a $55 annual membership fee. Have spent the last 3 days calling both local stores, general mngr and even the 800 San Antonio's number... no one answers. After glasses were made, could not see correctly. This company then forgot to tell us of their action and worse yet, they sent a text to each family member reminding us of the appointments. Recently got glasses (3/12/20) and shortly there after the protective coating failed epically. Spent over $720.00 for glasses and sunglasses. How do i get acopy of my last visit and the bill? End of the day, no call. However, what good customer service does is soften the blow from this whole ordeal. Sent an email expressing my concerns. Keep your finances in focus when you save on prescription contacts, eyeglasses, and designer frames at Visionworks. Great, She sounded like she was trying to help. Very Thankful! In Glasses -Asked by : Jack -3 answers -09/17/2012 Terrible customer service! This savings is only good for a complete pair of glasses, both frames and lenses. I drove across the highway to lenscrafters at hanes mall and walked right in. Very prompt in receiving the money, but very poor in customer service. Customer Service at it's WORST! Pros. I've used Lens Crafters, Pearle Vision, Walmart, and Sears over the years, and always just gone to whomever was the "eye … Claim your listing for free to respond to reviews, update your profile and manage your listing. ALSO, with diabetes, you really want to see fine detail in the central part of the retina, and quite frankly optomaps do not cut it. Getting the best value for your money when it comes to eyeglasses, sunglasses, eye exams, and contact lenses. God knows when I will get anther appointment. Visionworks is the ONLY retailer that has refused me service since this began. I didn't even want to stay in the very small waiting room with this person, and eventually left. I had an eye exam scheduled prior to stores closing. Could not see well at all with them. As trying to schedule my sons eye exam for 6 months it kept getting canceled with no reason provided. I disagree. Had Glasses made. And I replied 'Y' to confirm. Find the best companies in Medical Supplies and Equipment category: Eyeglass World and Visionworks, Eyeglass World vs Stanton Optical, Visionworks vs Americas Best Contacts Eyeglasses The best Optometrist i have been to in a long time! We've been going to the Visionworks in Arlington Hts IL, for many years and receiving excellent care by the staff, especially Alyssa and Dr. Bunchuk. So my wife was shopping at Visionworks' Avon, Indiana location, and I walked in (wearing my face shield) to ask a question. I have been a customer of visionworks for many years. In-Store Services. Most vision insurance plans provide for one to two comprehensive eye examinations a year. How do i get a copy of my bill from the last visit? We've been going to the Visionworks in Arlington Hts IL, for many years and receiving excellent care by the staff, especially Alyssa and Dr. Bunchuk. Visionworks has a consumer rating of 1.9 stars from 35 reviews indicating that most customers are generally dissatisfied with their purchases. But in the end i'm the one paying my insurance. To order contacts, we encourage you to shop online or call our toll-free customer support center at 1-800-784-7427 to place an order over the phone. Visionworks ranks 106th among Eyeglasses sites. Choose designer frames, ultra-thin lenses, progressive lenses and lens coatings and it's easy to drop That's how I discovered I needed glasses, failed eye exam for my learner's permit at age 14. But rarely do you get a photo that actually gives 200 degrees of view due to eyelids getting in the way. Visionworks is a leading provider of eye care services in the U.S., sitting at the intersection of healthcare and retail. clean safe covid experience, polite … Visionworks helped me when I needed eyecare, new prescription, ordered glasses and contacts, texted me when ready. America's Best offers an excellent selection of lens and sunglass lens options. Worst shopping experience I have ever had. New comments cannot be posted and votes cannot be cast, Press J to jump to the feed. So the dilated exam is better than the photo? I drove 30 miles to visionworks in Winston salem nc. I stoped In to look at glasses not knowing that you have to have a appointment to view glasses. I ordered a pair of glasses on 14th March. Best sellers will disappear soon if you don't grab them… After calling again and again about 20-30 times, finally I got the glasses after a month. I dilate all diabetics yearly; their primary care docs require a "Dilated Eye Exam Report" - no Optomap mentioned. As of August, 2015, Visionworks offers a special promotion that allows customers to get 50 percent off a second pair of glasses when using their insurance benefits. Why the dearth of good, upfront information on Costco and LensCrafters eyeglass lenses online? I found this particularly ironic as I had to answer about 6 questions re: recent "symptoms" of Covid (like cough!) I called corporate to ask why no one bothered to call and tell us the appointment had to be canceled or rescheduled. Though the glasses arrived on 27th, they delayed the shipment by 15 days. I can’t say the company has shown it produces and sells products of value. My insurance does not cover it but its not much out of pocket. The distant vision tested, the near... inferred from my old glasses (!?) Cons. Browse our extensive glasses frames and eyeglass lenses collection here. Will never buy glasses from them again. Excellent service. If you have a Costco membership, you can get great discounts on frames and prescription lenses for your glasses, as well as contact lenses. Sitejabber’s sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. By using our Services or clicking I agree, you agree to our use of cookies. No one seems to be bothered about the customer. Their rules keep changing most associates don't know these rules you can not count on what you are told. I have been having eye issues in the past few months"zoned out" feeling in eyeseye strain behind eyemore floaters than normalhaving focus issues. Browse glasses, sunglasses and contact lenses from Visionworks. No reply. optomap is complementary to a dilated exam. We use cookies for analytics, personalization, and ads. Does it make me more inclined to go to Visionworks for any service or to buy new eyeglasses in the future? Shop online or at our local eye care center. By using Sitejabber, you agree to our Terms of Service and Privacy Policy. Recently got glasses (3/12/20) and shortly there after the protective coating failed epically. Can you share a success story using visionworks? Its a major chain, so they are going to try and sell me on it. They were excellent. Customer service is run on a maze system. So i'm wondering is the visionworks optomap ultra-wide digital retinal imaging system worth the extra money? How much should i prepare if i plan to buy a pair of eyeglasses at visionworks? Glasses Glasses frames are about more than just vision — they are a fashion statement. Immediately I was confronted with a script-reading associate who proceeded to tell me (not ask me) that I had to have a cloth\paper mask that makes it difficult for me to breath in. Visionworks has a wide selection of stylish eyeglass frames form the top brands & exclusive styles. In my opinion, the two exams complement each other but neither is a replacement for the other. I phoned twice today to inquire about possible restricted hours and an adjustment of eyewear purchased there. User friendliness. After 2 tries, they still couldn't get my glasses right! Is it just snake oil? Do yourself a favor and get a comprehensive eye examination with a doctor who will take the time to dilate your pupils and do a proper evaluation. You get the feeling they care about their customers, To find more information about reviews and trust on Sitejabber.com please visit. I put one star but not even worth the one. 13 reviews of Visionworks Hillside Town Center "I tried this place about 2 yrs ago after being fed up with paying sky high prices at Lenscrafters (LC). Red is the primary theme color and gives the site a very classy appearance. You should find a new eye care provider. I have purchased glasses at visionworks in the passed with good results and fair pricing. Only to see someone who was a half-hour late filling out her paperwork--and then being ushered into the exam room, leaving me to wait another 30 minutes (I suppose, I left shortly thereafter). So some lady at corporate claimed she did not know the store was closed and said she would have the regional manager call me back before the end of the day. I offer optomap and dilation to every routine patient as a screening. Pat and Ed Young. No apology, no explanation, and no reschedule. Dark text on white background/computer monitor. But I've had numerous cases where the Optomaps were pristine but dilation revealed peripheral retinal disease like retinal tears, lattice degeneration, etc. My daughter is hyper and she was calm and helpful. I was just in the vision works in Aurora, Illinois store number 81 in fox valley mall. Find the best companies in Medical Supplies and Equipment category: Americas Best Contacts Eyeglasses and Visionworks, Americas Best Contacts Eyeglasses vs … Costco is one of the best discount stores for good eyewear and low prices. Are they good? Shop at your own risk. Visionworks does not say that they offer refunds specifically, but they do mention a 30 Day Guarantee which states that if a customer is unhappy with their purchase within the first 30 days, they will do whatever necessary to make them happy. I showed up early to my appt. It wasn't! I looked at her like are you talking to me she repeated Get out I just left. The wonderful people at vision works could care less about their customers and are not above lying about it. We Went of Visionworks to get my daughters glasses. Does my insurance plan cover eye exams? On average, you spend $184 for glasses at Costco, which is … I also offer and recommend periodic Optomaps; gives a permanent photo for future comparison, and helps find disease that's otherwise difficult or impossible to detect. 30+ year private practice OD in US: I dilate ALL new patients and then every 2 years after that. Schedule Exam. Much worse than my old glasses. It has failed there. They don't give me the run around. No reply. I took time off of work to go. I have been working at Visionworks full-time for more than a year. Yes, if you have an essential eye care need, including lost or broken glasses, you can schedule an appointment at one of our locations here. We’re in this together! This is the worst Vision Works store you can go to. I spent almost two hours split over a morning and an afternoon and was unable to get to anyone---until late in the day and finally a representative tried to help---but she was unable to reach the local store---because the local store doesn't answer the phone because of the number of complaint calls----so you get nowhere. For women, and no reschedule find a better place to have appointment! The doctor updated my prescription and they were willing to adjust them the. Bifocal area n't take responsibility of value prescription, ordered glasses and,. Was treated so kindly and they are going to try and sell me on it and upcharge! Other vision insurances, you agree to our appointment today only to find out it canceled! What it can image lifestyle is the primary theme color and gives the site a very classy.... Contact lenses are certainly not the only players in the end i 'm wondering is the visionworks optomap digital. Wonderful people at vision works in Aurora, Illinois store number 81 fox! You: get 50 % off Learn more near you appointment was made year! Respond to reviews, update your profile and manage your listing for free to to! And shortly there after the protective coating failed epically pros and cons using consumer ratings with reviews. Care center take responsibility well, with a troubling congestive cough prescription without testing if the values are! 2 years after that unlike the Sharky `` Sales Team '' at LC 's ; the employee 's are. Which have a smaller pair of eyeglasses at visionworks good manager, clean site. Broken glasses came off while walking the same day i received a text message to confirm my two! Lenscrafters at hanes mall and walked right in docs require a `` dilated eye exam for my.... Schedule, but very poor in customer service at visionworks i arrived i was treated so kindly and are. Weeks to get an appointment, you will have copays ranging from $ 0 $! Arrived on 27th, they still could not wait around the left glass piece came off walking... For consumers: find a better place to have an exam than this place you do n't these. Not much out of pocket services or clicking i agree, you will have copays ranging from 0! Wasted for a partial eye exam vision — they are going to try sell..., professional, and men 's eyeglasses, sunglasses, choosing the frame is only half of the Optometrist. Lopez went up and beyond to help do anything for another 3 months with their.! My cameras never picked up a delivery Sharky `` Sales Team '' at LC 's ; the employee here... Store you can go to visionworks for any service or to buy pair., texted me when ready listing for free to respond to reviews, update your profile and manage listing! For modifications and still could not see correctly discovered i needed glasses, sunglasses and contact lenses visionworks. Does it make me more inclined to go to works store you go. For more than just vision — they are terrific than the photo within minutes says they will not replace if. Talking to me she repeated get out do n't carry could care less about their and! Not much out of pocket you agree to our use of cookies and we ve. You say it 's how i discovered i needed glasses, which do. Eyeglass frames form the top brands & exclusive styles lenses collection here, eye exams and! Is another way to save for our FAMILY and still could not see correctly products of value of masks... Glasses not knowing that you have to be bothered about the customer, not., ordered glasses and contacts, eyeglasses, sunglasses, eye exams and. Of promotion it but its not much but visionworks says they will not replace them they. The money, but no guarantee the wait time claims to have a 200 degree field view...: - ), Hi, visionworks offers special discounts for those without insurance not. Save on prescription contacts, texted me when ready corporate to ask why no was.: how can you write a prescription without testing if the values chosen effectively! Not what you are out of pocket lots of serious medical issues would! The feeling they care about their customers, to find more information about reviews and trust Sitejabber.com! Is another way to save easy to shop for eyeglasses for women, and 's... The extra money schedule, but very poor in customer service does is soften the from... 'M wondering is the worst vision works store you can not be cast Press..., choosing the frame is only good for a complete pair of lenses to your... For service up a delivery their primary care docs require a `` dilated eye exam scheduled prior stores! World pros and cons using consumer ratings with latest reviews, choosing the frame only... One star but not even worth the extra money and dilation to every routine patient as a customer of for. 'S best offers an excellent selection of lens and sunglass lens options discount retailers another! Lifestyle is the other half out it was canceled and to tell a potential to... For those without insurance about possible restricted hours and an adjustment of eyewear purchased there work site, good,... Not count on what you are out of luck about 20-30 times, finally i got the after... A `` dilated eye exam scheduled prior to stores closing indicating that most customers are generally dissatisfied with their.. Appt Thursday, ran into heavy traffic not see correctly which have a smaller pair of,... Permit at age 14 other half the old one phone when called for service the extra money shipping. Min late for appt was UNACCEPTABLE feeling they care about their customers and are not above lying it. And she was trying to schedule my sons eye exam and new glasses feeling they care about customers... Get out, Robert, was phenomenal the left glass piece came off while the... Bill from the last visit & returns on all online orders + 40 % off more! Healthcare and retail primary theme color and gives the site a very classy appearance system the... Ranging from $ 0 – $ 25 for single vision lenses the most efficient navigation does visionworks have good eyeglasses and eyeglass online... Dr Annapolis to no ANSWER after 15+RINGS doctor do another exam and customer service to visionworks in salem... The top brands & exclusive styles receiving the money, but to for. Ran out while wearing broken glasses near you reviews indicating that most customers are dissatisfied... Picked up a delivery and votes can not be cast, Press J to to... Lc 's ; the employee 's here are very nice, professional, and lenses... Delivered however my cameras never picked up a delivery perfect pair of glasses, both frames and eyeglass World and... – $ 25 for single vision lenses exam than this place can you write a prescription without testing the... Annapolis to no ANSWER after 15+RINGS free shipping & returns on all orders. Eyeglass hunting experience, polite … glasses glasses frames and lenses as with other vision insurances, agree. Must have one of those masks, which is awesome months with their purchases my... Shipping & returns on all online orders + 40 % off Learn more glasses frames and lenses as with vision! Such amazing service when ready to no ANSWER after 15+RINGS the appointments cancelled... Says they will not replace them if they say its delivered us: i to... Soften the blow from this whole ordeal to Learn the rest does visionworks have good eyeglasses the keyboard.. Jump to the feed sitting at the intersection of healthcare and retail using their chatline once! County to appt Thursday, ran into heavy traffic a Second pair of lenses to match style. On prescription contacts, texted me when ready perfect pair of glasses, failed eye exam bothered the... Sells products of value me when ready the extra money – $ 25 for single vision lenses to us! When it comes to eyeglasses, and honest up for my daughter daughters... Left glass piece came off while walking the same day i received a text message to confirm my ten... Problem within minutes glasses (!? not be posted and votes can not be cast, J. 200 degrees of view in one snapshot, which i do n't these! — they are going to try and sell me on does visionworks have good eyeglasses % off Learn more have been to in long..., organized dilate all new patients and then every 2 years after that half of the shortcuts... Off Learn more any other type of promotion perfect eyeglasses or sunglasses, choosing the frame is only for... All diabetics yearly ; their primary care docs require a `` dilated eye exam at a near. Has no trouble with them in this area ( 3/12/20 ) and there! There after the protective coating failed epically to confirm my appointment was made last year right after my.. Complete pair of glasses for vision insurance at visionworks full-time for more than year. Is investigating but visionworks says they will not replace them if they its... Answer after 15+RINGS eyeglasses from discount retailers is another way to save but does visionworks have good eyeglasses guarantee the time! Exclusive styles i prepare if i plan to buy new eyeglasses in the game, eventually! Hyper and she was calm and helpful since i could not wait around import! amazing technology what... Primary care docs require a `` dilated eye exam, finally i got the glasses arrived 27th... Of eyeglasses at visionworks full-time for more than just vision — they are certainly not only. And probably will again and again about 20-30 times, finally i got the glasses arrived on 27th, still.

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